Returns & Refund Policy

We want you to order from BrittLite with confidence. If you change your mind about an eligible item, you can request a return within 30 days of delivery, subject to the conditions below.

30-Day Returns for Unwanted Items

Unwanted items may be returned within 30 days of delivery provided they are:

  • Unused and uninstalled
  • In their original packaging, with all accessories, instructions and components included
  • Free from marks, damage, cut wires, drilled holes or other signs of fitting or use
  • In a condition that allows the item to be resold as new

Please contact us before sending anything back so we can confirm the return and provide the correct return instructions.

Items We Cannot Accept as Unwanted Returns

Unless faulty or otherwise required by law, we may be unable to accept returns for:

  • Products that have been installed, used, altered or damaged after delivery
  • Items with missing or damaged original packaging
  • Cut-to-length, made-to-order, customised or specially ordered products
  • Products that cannot be resold for hygiene, safety or technical reasons once opened or fitted

Return Postage

For unwanted returns, the cost and responsibility for returning the goods normally rests with the customer. We recommend using a tracked and insured delivery service and keeping proof of postage until your refund has been completed.

If an item is faulty, damaged on arrival or supplied incorrectly, please contact us first. Where appropriate, we will arrange or reimburse reasonable return costs.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact BrittLite as soon as possible with your order number and, where useful, photographs of the issue. We will review the problem and arrange the appropriate remedy, which may include a replacement, repair or refund depending on the circumstances.

Reporting transit damage promptly helps us resolve courier claims more quickly, but nothing in this policy limits your statutory rights.

Refunds

Once your returned item has been received and inspected, we will let you know whether the return has been approved. Approved refunds will be issued to the original payment method.

We aim to process approved refunds promptly and normally within 14 days of receiving the returned goods. Your bank or payment provider may take additional time to show the refund in your account.

For returns made under our 30-day goodwill policy, original delivery charges are not normally refundable unless the goods were faulty, incorrect, or a refund of those charges is required by law.

How to Request a Return

  1. Contact us with your order number and the item you would like to return.
  2. Wait for our return instructions before sending the item.
  3. Pack the product securely in its original packaging.
  4. Send the parcel using a suitable tracked service and retain proof of postage.

Email: info@brittlite.co.uk

Return correspondence address: 5 Appleford Drive, Manchester, M8 8XA. Please contact us before sending a return to confirm the correct return destination and reference details.

Cancellations

If you need to cancel an order before it has been dispatched, contact us as soon as possible. We will do our best to stop the shipment, although orders already being processed or collected by the courier may need to be handled as a return.

Your Statutory Rights

This 30-day returns policy is intended to provide additional clarity and convenience. It does not affect any rights you may have under applicable UK consumer law.

Last updated: 5 September 2026